If a song shows a warning icon and “File not found” in the playback bar, the audio file is missing from your audio files directory. This can happen if:
To fix this, either move the file back to the configured audio directory, or re-import it using the Add Song or Bulk Import features.
If you’re experiencing an issue, debug logs can help diagnose the problem. Make sure debug logging is enabled in Preferences, then reproduce the issue.
To export your logs:
This saves the last 7 days of logs to a single file that you can share with support. The exported file includes:
If you need help, there are several ways to reach us:
Tip: When reporting an issue, include your exported debug logs and a description of what you were doing when the problem occurred. This helps us diagnose the issue much faster.
On some Windows systems, the first song played after launching the app may have a 1–2 second delay. This is caused by the Web Audio context being suspended by the browser engine. Mx. Voice automatically resumes the audio context, and subsequent playback should be immediate.
If you change your audio files directory in Preferences, your existing files are not moved automatically. You need to manually copy or move your audio files from the old directory to the new one. If you don’t, songs in your library will show as “File not found” when you try to play them.